Trainer Handbook
CONTENTS
CONTENTS
INTRODUCTION
SESSION 1: OPENING “HELLO”
SESSION 2: EMOTIONAL AWARENESS (SELF-AWARENESS) – RECOGNISING AND NAMING EMOTIONS
SESSION 3: MANAGING EMOTIONS AND CRISIS MANAGEMENT
SESSION 4: UNDERSTANDING ANOTHER PERSON – “EMPATHY”
SESSION 5: SOCIAL SKILLS AND CONFLICT RESOLUTION
SESSION 6: ASSERTIVENESS SKILLS – EXPRESSING YOURSELF AND DEFENDING YOUR RIGHTS
REFERENCES
APPENDICES