Trainer Handbook

SESSION 3: CRISIS MANAGEMENT

SESSION 3: MANAGING EMOTIONS AND CRISIS MANAGEMENT
Session 3: Managing Emotions and Crisis Management

Step

Target outcome (step title)

Activity

Method

Duration

1

Managing emotional impulses

Turtle Technique (4 steps)

Role-play

25 min

2

Delayed gratification and compliance with rules

Theraplay games (blowing cotton wool)

Practical game

25 min

3

Safe expression of emotions

Scenario activity with emotion puppets

Group work

20 min

4

Calming down during a crisis

“Self-Talk” practice

Case analysis

15 min

5

Establishing and protecting boundaries

Roles, responsibilities and boundaries

Questions and answers

15 min

6

End-of-session reinforcement and closing

Review of key concepts

Metaphor/oral feedback

10 min

Crisis Response Path