INTRODUCTION

SESSION 1: OPENING “HELLO”

SESSION 2: EMOTIONAL AWARENESS (SELF-AWARENESS) – RECOGNISING AND NAMING EMOTIONS

SESSION 3: MANAGING EMOTIONS AND CRISIS MANAGEMENT

SESSION 4: UNDERSTANDING ANOTHER PERSON – “EMPATHY”

SESSION 5: SOCIAL SKILLS AND CONFLICT RESOLUTION

SESSION 6: ASSERTIVENESS SKILLS – EXPRESSING YOURSELF AND DEFENDING YOUR RIGHTS

REFERENCES

APPENDICES